Inmotion Review

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Demian San

Web Hosting Expert

What is Inmotion hosting? InMotion has been around for over a decade now and has largely presented itself as a hosting for small businesses. The company is located in the USA so you can choose servers closer to you or your potential clients  (there are servers on each coast). They can boast with local data centers, which is a good bonus, but the increase in the loading speed of the website is still be insignificant.

So, if your business is small now, you can afford their services and stay with this hosting even when your traffic increases and your demands, naturally, also increase. (Sounds cool, right?) The rest of the plans – even the most basic ones – give you unlimited traffic and disk space, frequent backups of the site and many other useful options. Anyways, you’ll read everything about it in our Inmotion hosting review. 

Why should you trust us in the first place? We personally subscribe and test at least several hosting plans of every provider that we make a review on. For this, we have identical websites that help us measure loading speed, uptime, and general performance of the server. Then, we put marks as per each criteria and come up with the average number reflecting the level of its overall performance.  

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  • Money Back Guarantee:90-Day
  • Disk Space: 90-Day
  • Uptime: 99.9
  • Bandwith: unmetered
  • Domain Name: included

InMotion’s reputation is definitely impressive. We have seen so many leading hosting companies that at certain point start to compromise on quality as they grow to a certain size. And suddenly, performance and reliability are not what they used to be. The quality of support usually also deteriorates after switching to outsource (to save costs or overflow due to a large client base.) We are glad Inmotion is not one of such providers. On the opposite, there are lots of things that it should be praised for. 

They gained their popularity due to sound proposals for large and small businesses. 

InMotion plans are quite convenient and include features such as multi-domain hosting, unlimited bandwidth, SSH access, a free SSL certificate and transfer of site from a previous hosting without downtime. Since the hosting has taken care of all the necessary things, you can concentrate on the development of the site and not bother with configurations.

You can install almost any application or CMS using the installer for one click cPanel. And when you buy a Business plan, you can choose to preinstall CMS with the InMotion technical team.

It is not by chance that the two InMotion hosting data centers are located on the opposite ends of the United States. This arrangement allows you to choose the one that is closest to your target audience, regardless of whether you are in the US or not.

With a world-class peer-to-peer network, you can avoid unnecessary routing between multiple network servers. According to InMotion, this means 6 times faster email and loading speed on the most important markets. InMotion email setup is an automatic process that you will have to do nothing about. 

InMotion hosting infrastructure is optimized to save speed. And NGINX, SSD-drive and advanced server caching can greatly improve the performance of your site.

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  • Money Back Guarantee:90-Day
  • Disk Space: 90-Day
  • Uptime: 99.9
  • Bandwith: unmetered
  • Domain Name: included

InMotion is not the cheapest service if you take a look at the most basic packages. Yes, there are plenty of cheaper options. However, it gets really beneficial to buy higher level plans that offer excellent price-quality ratio for this money. 

No matter what kind of hosting you need, InMotion will probably offer something suitable for you. They have WordPress hosting, website builder, VPS and even dedicated servers. If you need WordPress, for example, there are 6 plans to choose from.

A small trick: prices reflected in the advertising carousel are valid for an annual or two-year plans only. But cheaper plans, unfortunately, cannot be bought for less than a year.

If you take cheaper plans, there are other hosting providers with similar packages sold at cheaper rates. However, if you do not plan to get too economical here, choose from more expensive plans that include a ton of additional features and demonstrate excellent value for the money.

Keep in mind that InMotion only accepts major providers of credit or debit cards and purchase orders in the United States.

Here are some of the benefits that you get with InMotion server:

  • No bandwidth limitations
  • Enough disk space
  • Free domain
  • Free Premium WordPress Templates and Jetpack Credits in WP-2000S Plans and More
  • Free dedicated IP address in WP-4000S plans and more.

You can also create multiple user accounts, which is great for team work.

Other things included into the plans are: site transfer, domain (annually only for lower level plans), SSL certificates and advertising credits for $150.

With any plan of a higher level, you will receive a free domain, even if you don’t pay a year in advance but choose a monthly renewal option. Generally speaking, InMotion encourages you to go with more advanced packages that provide you with just about everything you may need. From our own experience, buying a package that has abundant potential pays off sevenfold.   

dedicated

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  • Money Back Guarantee:90-Day
  • Disk Space: 90-Day
  • Uptime: 99.9
  • Bandwith: unmetered
  • Domain Name: included

Dedicated servers are not too popular due to their high price and resources that would be abundant to the majority of sites. Yet, if your website is one of those high-traffic sites you will be surprised with the variety of WordPress optimization features and other recent enhancements. Due to them, performance of dedicated servers has increased significantly. 

InMotion offers a 99.9% uptime guarantee not only for dedicated servers but for all hosting plans. Dedicated servers are even out of question here since they receive a round-the-clock monitoring and high-quality servicing. According to several online sources, uptime was fairly average, just below 99.94%, but it is steadily improving.

As to our own experience, we have no complaints about performance. We did not spot any slow loading periods or speed failures. WordPress was especially fast, almost all pages loaded instantly. Plugins and themes were installed in flash.

InMotion also showed excellent results in the Sucuri speed test.

vps

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  • Money Back Guarantee:90-Day
  • Disk Space: 90-Day
  • Uptime: 99.9
  • Bandwith: unmetered
  • Domain Name: included

VPS Inmotion plans can be of two types: managed and unmanaged. The difference is only in the support with managing your website that you get from hosting professionals. So, the choice that you will be faced with: cloud VPS or managed VPS? 

With managed servers, a number of solid benefits are soon to follow:

  • automatic install of NGINX and other soft;
  • updates for email, database, and domain settings;
  • full server management and security updates;
  • quick start with Launch Assist;
  • free SSL and scheduled password

Cloud servers are great in their own way:

  • easy-to-use server tools;
  • enhanced security with InMotion hosting SSH access;
  • DDoS protection;
  • 20 times faster SSD servers; 
  • possibility to customize and configure your server as you wish
  • excellent scalability features.

Inmotion hosting reviews tend to rate managed VPS higher, generally due to it being preferred by regular customers. We also recommend this option to users who don’t feel too comfortable with command lines. Inmotion cloud hosting is good but works better for more professional users.

wordpress

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  • Money Back Guarantee:90-Day
  • Disk Space: 90-Day
  • Uptime: 99.9
  • Bandwith: unmetered
  • Domain Name: included

Let us make a short Inmotion WordPress hosting review. Inmotions offer an managed WordPress hosting, highly optimized and multi-functional that will be just perfect for WP sites of different size and traffic levels.    

Although you will have powerful cPanel tools at hand, you won’t have to use them often. Thanks to the managed WordPress hosting plan, many aspects of your hosting are handled for you, giving you the opportunity to focus on content management and business strategies.

One example is a set of security features. WordPress Inmotion includes protection against malware and hacking, protection against DDoS attacks and automatic backup. In addition, you are offered automatic updates. You will know that you are always working with the latest technologies that will help keep your system stable and secure.

site builders

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  • Money Back Guarantee:90-Day
  • Disk Space: 90-Day
  • Uptime: 99.9
  • Bandwith: unmetered
  • Domain Name: included

There is no good hosting without a free website builder. We can say only good things about Inmotion website builder. It is not only a bare required minimum, as many would expect for this money, but can impress you with lots of additional features.  

BoldGrid is a premium drag-and-drop WordPress plugin. You can install it by selecting it in the list of WP plugins. This is a very convenient site builder for beginners that makes it easy to create beautiful and flexible WordPress sites optimized for the most common search engines.

BoldGrid is included for free in all WordPress InMotion plans. It can also be pre-set during registration.

features

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  • Uptime > 99.95% 

Among the web hosting service providers we have come across so far, InMotion Hosting is among the best in the mid-low budget category. Most of the time, their uptime is much higher than the industry standard of 99.95%. 

  • Customer service and live chat support

The standard support procedure in InMotion Hosting includes:

  1. 90-day money back guarantee
  2. Multiple support channels (ticketing system, skype, phone, chat, email)
  3. Refunds and account cancellation.

This is often appreciated by hosting review sites and, therefore, also has high expectations to live up to, especially after sales service.

When we conducted a secret test of customer support channels in August 2017, their chat became one of the best in this area. The first response time was less than 60 seconds, and my requests were quickly eliminated. 

  • Free site migration service for new customers

No matter what hosting plan you have purchased from InMotion Hosting, they offer all new customers a free site migration. How to request a free site migration from InMotion?

InMotion Hosting can help you move our websites, so why do all the hard work? Simply click the button to request.

  • Free SSL (comes by default on cPanel)

Obviously, there’s a little difference between free and paid SSL, but for most of us, the free version will do. To activate free SSL certificate (only for VPS or dedicated hosting users), find the option in your WHM.  

You are granted root access, which is why you must install the certificate by yourself. You can find detailed instructions in their tutorial.

  • 90-day money back guarantee

Some web hosts may try to get by without offering a refund guarantee or limit you to a ridiculous 3-day or 14-day period. InMotion Hosting offers one of the longest trial periods in the business – the whole 90 days!

If you feel dissatisfied with what you bought, you can request cancellation of the account along with a full refund at any time within these 90 days.

  • Lots of room for growth

When launching a website, one thing you should always keep in mind is a possibility to expand. Today, you can get 50 visitors a day, but after a year or two, the number can easily exceed 1,000 or so daily, perhaps even more.

Fortunately, a very wide range of  InMotion Hosting plans will allow you to upgrade gradually  as you grow. There is also an option of switching to VPS or dedicated hosting plans, if you think that shared plans are too restrictive for you.

pricing

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The most important part for many would be prices. Those whose only credo is “The cheaper, the better” probably won’t find InMotion so attractive. By far, its biggest disadvantage is that the price is higher than that of the majority of other virtual hosting services offering similar plans. True, if you take a quick look and compare two or three plans, you will surely find cheaper options at lower price. Yet, as they say, the devil is in details. Will you remember how much you payed and will you regret it if you are truly satisfied with the services? No one would.  

All in all, you get what you pay for with broad customer service options, free migration services and a number of other free applications. Even if there is something that they can’t make up to you, there are plenty of things that they can do much better than others! We believe they make up for it in those other areas.  

Another disadvantage is that when you buy their services, you have to sign a one-year contract, which means that you risk a little and it will cost money. The deal they offer is not so bad, however, because with other providers the period is not one but two or three years. 

In addition, they offer a very generous 90-day money back guarantee. The same way, other companies offer only 30-day guarantee, if any. Ultimately, the risk is not so bad especially taking into account the average across providers of a 30-day money back guarantee.

The guarantee is especially convincing if you make a prepayment for the whole year to get the best price. However, keep in mind that the money back guarantee does not include any additional purchases, such as SSL certificates or domain name registrations.

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support

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Inmotion hosting support is a friendly and helpful team located in the USA. InMotion offers 24/7/365 customer support on all plans. You can contact support via live chat, email, tickets and telephone. This is certainly one of the main winning points of the company.

Also at your disposal a significant amount of tutorials and an active community of clients and support agents.

We decided to test the support of InMotion by contacting their people in different ways.

  • Telephone support

In fact, our first request was made already during the account setup. It took some time to wait for the welcome call and message. A couple of hours later we received a welcome letter, but still no call to activate my account. 

  • Live chat support

We also contacted InMotion via chat several times. The answer may take some time if you get in rush hour. A couple of times we had to wait more than half an hour. And we never got to get an answer in less than 5 minutes.

But as soon as we broke through, the support agents were very friendly and helpful. Each agent with whom we had a chance to speak to, did everything possible to help solve our difficulties.

If you skip the session because you have moved away from the computer or it ended prematurely, you will also be sent an email to apologize for the inconvenience and tell you why your session has ended. I would prefer to get a faster response, but this is a good touch.

  • E-mail / ticket system support

To check the ticket system, we opened a ticket with a question about setting up CDN Cloudflare. We sent it around noon so expected a fairly quick response and received a letter in 15 minutes. Not the fastest response, but better than average.

conclusions

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InMotion can be broadly described as a ‘middle class’ provider standing in the list with less expensive competitors. It still manages to keep the stable client-base and please customers with solid advantages that they did not have with other providers before. 

We hope that you are now you are more aware of the crucial things related to Imotionhosting and will be able to choose the right hosting plan. No matter whether this is your first experience with hosting providers or not, dealing with Inmotion is always a pleasure. These guys make it a no problem to upgrade or even downgrade your plan if necessary. Remember that you can always update to an upper level and switch to a more serious data plan if you need more resources and functionality. In any case, it works both ways, you just need to contact the support to make you do it. 

Here are some recommendation for your business site:

  1. Pick Launch Plan if you are just starting and intend to make the very basic site.
  2. Select Power Plan if you intend to launch WordPress or e-commerce site.
  3. Go with Pro Plan if you intend to launch WordPress or ecommerce site but you need more resources and opportunities

As to other plans, do rely on your own judgement but it is approximately the same. Take into consideration your daily and monthly traffic,CPU usage, how many email accounts you need, etc. Proper estimation is crucial if you want to choose the right plan. If you are not sure which plan to select you can always consult our all-knowing support.  

Is Inmotion hosting good? We would say yes. Overall, founded in 2001 InMotion Hosting positions itself as a reliable web hosting company that provides stable performance business-class hosting. InMotion offers the perfect combination of reasonable pricing and technical innovation. You can expect excellent uptime, speed, performance when you register and become a customer. And we’ll be surprised if you hear or read any kind of Inmotion hosting complaints from customers.

customers reviews

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mathew

I switched to Inmotion three months ago so I can already share some observations. I found lots of positive reviews of Inmotion hosting on the Internet so I thought like why not and I must say that I am not disappointed. Not everyone gives three months of the actual test period, and once Inmotion does, it means they are confident that you won’t need your money back after 90 days are over. Then, the first thing I liked very much is the speed of work. I did not do these websites with a snub, I had something to compare them with. It indeed works really fast which covers geographical remoteness. A very good start, I want to hope that everything will continue just as flawlessly.
Great support

What I don’t like:

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pott

Inmotion is definitely the best hosting I've ever tried. When you need help, the first thing you and everyone does is text the support. But there may be a problem because not every provider will come to help and fix the bugs. My projects are mostly based on Wordpress and Magento and fortunately Inmotion guys know these CMSs perfectly well. As to all the rest, Inmotion also proved to be pretty good. Sites do not go down. If some technical work is planned to be carried out on servers, they usually warn you 2 weeks in advance. In general, I think it is an excellent hosting for business projects and ordinary sites.

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